Terms & Conditions

Thank you for your interest in our merchandises. Before making any purchases, please be informed that the access to and use of this Website and the products and services available through this Website are subject to the following terms and conditions. It is your responsibility to review the following terms and conditions prior to making your purchase. Please continue with your purchase only if you are willing to be bound by our terms and conditions.

By purchasing any merchandises and services through our Website, it represents that you have understood and agreed to (i) accept, comply with, and be bound by the terms and conditions, and (ii) that you have the right, authority, and capacity to abide by the terms and conditions.

We may change these terms and conditions from time to time without notice to you. You should check this page regularly to take notice of any changes we may have made to the terms and conditions.

 

TERMS AND CONDITIONS 

By placing an order with us, you are (i) offering to purchase a product, and (ii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided.

The receipt by you of an order confirmation does not constitute our acceptance of an order. We retain the right to refuse any request made by you. Prior to our acceptance of an order, verification of information may be required. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from us, for any reason whatsoever.

We reserve the right to limit the number of items ordered and to refuse service to you without prior notification.

PRICE 

All prices displayed on our Website are quoted in Singapore dollars (SGD).

All prices displayed on our Website are subject to change and we reserve the right to make changes to all prices without prior notice and without incurring any obligations to you. In the event whereby a merchandise displays an incorrect price, either due to typographical or other error, we shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made or if your account has already been charged for the purchase and the order is cancelled, we shall credit your account in the amount of the incorrect price.

 

PRODUCTS 

Colours

When editing images for display on our Website, we always strive to produce the most realistic colours of the merchandises. However, different people may perceive different colours as different devices renders colours differently. Such situations are not within our control and we cannot be held responsible for purchases made with the wrong perception of colours.

Measurements

All measurements provided on our Website are only basic measurements which were taken as accurately as possible. Despite our efforts, the presence of discrepancies is still common due to the nature of the mass-manufacturing process. Minor variations in measurement (at most 0.8 inches) is not considered a defect. Such instances are also not within our control and we cannot be held responsible for those discrepancies unless it is beyond the grace limit. For more information, please refer to our Exchange Policy pertaining to discrepancies.

 

PAYMENT 

All payments can be made via the following:

 

TVDfavicon PayPal

PayPal accepts VISA, MasterCard, Discover and American Express credit card payments online. Transaction fee will be absorbed by The Velvet Dolls.

 

DELIVERY 

All orders are delivered by our courier (local deliveries) or Singapore Post (international deliveries) unless otherwise stated.

**Refer to http://www.singpost.com/send-documentparcel/postage-rates/273.html for more information on estimated delivery times for various destinations.

***Internal Processing Time may take up to 7 working days before an order is mailed out to SingPost.

 

 

Self-Collection

If you prefer to self-collect your merchandises instead of having them mailed out, you may do so at our office which is a 5-minutes walk away from Macpherson MRT (Circle Line) on available dates/times. The full address will be disclosed only upon confirmation of self-collection appointment.

We will not be held responsible if your order is not ready for self-collection in the event whereby you choose to visit our office before we have authorised the self-collection appointment.

 

RETURN POLICY

Goods once purchased are non-refundable unless incorrect or defective. All sales are final.

 

EXCHANGE POLICY 

This Exchange Policy applies only to merchandises purchased on our Website.

Requests for exchanges are allowed only when you have received (i) an incorrect merchandise, or (ii) a defective merchandise. Requests for exchanges other than the above reasons will not be entertained.

Regardless of the reason of the request for exchanges, exchanges are allowed only if the merchandise in concern is (i) unworn, (ii) unwashed and in a (iii) brand new and saleable condition. Requests for exchanges will be rejected if any of the above criteria is not met.

If all of the above criteria has been met, please contact our Customer Care Officer within 10 days from when the merchandise was despatched to request for an exchange. Requests for exchanges will not be entertained after 10 working days from when the merchandise was despatched.

All exchanges are assessed on a case-by-case basis and we reserve the right to exercise discretion in permitting or rejecting all requests for exchanges.

 

Incorrect Merchandises Received

If you have received a different merchandise from what you have ordered, please send in an email to our Customer Care Officer at ask@thevelvetdolls.sg with the email titled “Incorrect Merchandise Received”. Together with this e-mail, please provide us with your Invoice Number and a clear snapshot of the mailing envelope (with the mailing label and postage stamps in view) together with the incorrect merchandise received.

Defective Merchandises Received 

A defective merchandise is defined as an item that has stains (before washing), holes, pills, missing buttons, loose stitches or spoilt zippers at the point of receipt.

Due to the nature of mass manufactured products, there might be discrepancies of 0.5”-1” (measured when apparel is laid flat and not stretched) between our merchandises and the measurements we have provided on our Website. As such, these discrepancies are not regarded as a defect.

If you have received a merchandise with any of the defects as stated above, please send in an email to our Customer Care Officer at ask@thevelvetdolls.sg with the email titled “Defective Merchandise Received”. Together with this e-mail, please provide us with your Invoice Number and a clear snapshot of the defect followed by an elaboration of the defect in words.

 

Solution 

Upon receiving your request for exchange, our Customer Care Officer will assess your situation with the images attached with the email. If the merchandise is deemed as incorrect or defective upon assessment of the image, a one-for-one exchange will then be approved.

However if the defect is found not to be a manufacture defect upon assessment of the merchandise itself, we reserve the right to cancel the agreement to conduct an exchange and we will not be liable for any shipping fees incurred in this process.

Exchange for Another Merchandise 

In the event whereby the originally purchased merchandise is out of stock in all colours and sizes, you will be offered an exchange for another merchandise of your choice with the same or lesser price than the originally purchased merchandise. You may choose to exchange it for another merchandise of a higher price than the originally purchased price if you are willing to make a top-up of the difference in price.

TVDfavicon Credits or Refund 

If you do not wish to exchange it for another merchandise, you can choose to store the value in your account as credits or to receive a refund.

 

Mode of Return 

Regardless if you would like to exchange the originally purchased merchandise for another merchandise, or store the value in your account as credits or to receive a refund, you can choose to return the merchandise to us via (i) Registered Mail, or (ii) at our office, once an exchange has been approved.

TVDfavicon Registered Article 

All merchandises have to be returned as a Registered Article as it is accompanied with a Registered Article Number (RA No.) which will enable us to track the location of the parcel.

If you prefer to return the merchandise to us as a Registered Article, please provide us with the RA No. immediately upon dispatchment. We will mail out the replacement to you once you have provided us with the RA No. of the incorrect or defective merchandise.

TVDfavicon At Our Office

If you prefer a faster mode of return, you may do so at our office which is a 5-minutes walk away from Paya Lebar MRT (Circle Line). The full address will be disclosed only upon authorisation of the return.

If you prefer to conduct the exchange at the office, we will not be held responsible if the replacement is not ready for self-collection in the event whereby you choose to visit our office before we have confirmed the appointment.

Any transport expenses incurred on your part in conducting the self-collection is not our responsibility to reimburse. As such, please select the option of self-collection only if you are willing to travel to our office at your own cost.

 

TERMS OF USE 

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

Access and use of Website

You understand and accept that all information, data, text, photographs, graphics, audio, video, message, coding or other material appearing on this Web site, collectively referred to as “Web Content”, are owned by The Velvet Dolls  or its licensors.

You understand and accept that The Velvet Dolls expressly prohibits the use of any of our Web Content. Unless otherwise stated, none of our Web Content may be reproduced, distributed, republished, downloaded, displayed, posted, transmitted, or copied in any form or by any means, without the prior written permission of The Velvet Dolls  . In addition, none of our Web Content should be used for resale purposes on other Web sites including, but not limited to, Spree Web sites, Livejournal, Blogspot, MySpace, Xanga, Wordpress, Typepad, without prior written permission of The Velvet Dolls  . Permission is hereby granted to display, copy and download our Web Content for non-commercial, personal use PROVIDED that you make NO modifications to the materials and that ALL copyright and other proprietary notices contained in the materials are retained. You should also credit the materials to The Velvet Dolls by stating “The Velvet Dolls  ” AND “The Velvet Dolls .sg” in prominent and explicit places.

You may not, without our prior expressed or written permission, copy or “mirror” any material, such as design, graphics and coding contained on our Website or any other server.

All permission granted herein, however, terminated automatically without notice should you breach any of the above terms. Upon such termination, you agree immediately destroy any downloaded and/or printed materials. Any unauthorized use of any Web Content may violate any domestic and/or international copyright laws, the laws of privacy and publicity, and communications regulations and statutes.

Trademarks

“The Velvet Dolls” and “The Velvet Dolls.sg” are trademarks, service marks and/or trade names of The Velvet Dolls. All other trademarks, service marks and trade names contained in this Web site are properties of The Velvet Dolls. We disclaim any proprietary interest in trademarks, service marks and trade names other than its own. No use of these marks may be made without our prior written authorization, except as necessary to accurately identify our products or services.

User Comments, Feedback and other Submissions 

All comments, feedback, suggestions, ideas and other submissions disclosed, submitted or provided to us on or by our Website or otherwise disclosed, submitted or provided as a result of your use of our Website (collectively referred to as “Comments”) shall be and remain as our property. Such disclosure, submission or provision of any Comments shall constitute an assignment to us of all worldwide rights, titles, interests in all copyrights and other intellectual properties in the Comments. ??We shall own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments.

We are and shall be under no obligation to:

1. Maintain any Comments confidentially, and 

2. Compensate the user for any Comments, and

3. Respond to any Comments. 

You agree that no Comments submitted by you to our Web site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. In addition, you agree that no Comments submitted by you to our Web site will be or contain defamatory or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

You agree that The Velvet Dolls may use and/or disclose information about your demographics and your use of our Web site in any manner that does not reveal your identity. By participating in our Web site contest, promotions, and/or requesting promotional information or product updates, you agree that The Velvet Dolls may use your information for marketing, promotional and other business purpose.